---
title: Estimates and Scheduling Questions | Battle Born Tree
url: https://battleborntreeservice.com/faq/estimates-and-scheduling/
business: Battle Born Tree Service
address: 6301 US Highway 50 East, Carson City, NV 89701
phone: 775.232.8243
hours: Office Monday-Friday 8:30 am-5:00 pm; phones answered seven days a week; 24-hour emergency service
credentials: ISA Certified Arborist WE-11728A on staff; Nevada Business License # 20131580674; fully insured
type: Tree service (removal, crane work, pruning, stump grinding, defensible space, snow removal, firewood)
---

- [Home](https://battleborntreeservice.com/)
- [Questions and answers](https://battleborntreeservice.com/faq/)
- Estimates and scheduling

# Estimates and scheduling: your questions answered

Every Battle Born Tree Service estimate is free, detailed and written after a certified arborist has looked at the job in person. Call [775.232.8243](tel:775.232.8243) or send the estimate form, and the office will set up the visit.

These are the questions people ask before they book. If yours is not here, call. The phone line is staffed seven days a week.

## Is the estimate really free?

Yes. Our residential and commercial tree services always include a free estimate before any further action is taken.

## Who comes out to look at the tree?

A certified arborist assesses every job beforehand. Two ISA Certified Arborists are on staff.

## What will the estimate tell me?

Every estimate is detailed and easily understood. It is tailored to you: if you want the stump ground or the wood left, say so and it will be written in.

## Can I get a price over the phone?

No. Every tree and every site is different, and the arborist needs to see the tree, what is near it and how equipment can reach it.

## Can I send photos instead?

You can attach up to five photos to the [estimate form](https://battleborntreeservice.com/free-estimate/). They help the office understand the job, but the arborist still visits before the estimate is written.

[Full answer: Can I send photos instead of having someone look at the tree?](https://battleborntreeservice.com/faq/estimates-and-scheduling/can-i-send-photos-instead-of-an-estimate-visit/)

## When is the office open?

Office hours are Monday to Friday, 8:30 am to 5:00 pm. The phone line is staffed seven days a week, and our office manager is available most days from 8:00 am to 8:00 pm. When she is not, calls forward to the owner.

## What if I get the message box?

Leave your name and number. Messages are returned within 8 hours.

## What if a tree is down right now?

Call [775.232.8243](tel:775.232.8243). Emergency service is available 24 hours a day. If anyone is hurt call 911, and if a power line is involved stay clear and call NV Energy.

## Do existing customers get priority after a storm?

After severe storms our priority is responding to existing clients, but we are equipped to provide service to anyone in need.

## How do I pay?

We accept cash and major credit cards.

## How to make the visit useful

- Know which trees you want looked at, and what worries you about each
- Unlock gates and tell us about dogs
- Point out sprinklers, septic tanks and anything buried
- For Lake Tahoe properties, measure the trunk at 4.5 feet if you can

### Talk to the office

[775.232.8243](tel:775.232.8243)

| Monday to Friday | 8:30 am - 5:00 pm |
|---|---|
| Saturday and Sunday | Office closed, phones answered |

Phones answered seven days a week. 24-hour emergency service.

[Free estimate](#quote)

### Keep reading

- [Free estimate](https://battleborntreeservice.com/free-estimate/)
- [Tree removal questions](https://battleborntreeservice.com/faq/tree-removal/)
- [Emergencies and storms questions](https://battleborntreeservice.com/faq/emergencies-and-storms/)
- [How to read a tree service estimate](https://battleborntreeservice.com/guides/how-to-read-a-tree-service-estimate/)
- [Contact](https://battleborntreeservice.com/contact/)

## Answered in full

[### Can I send photos instead of having someone look at the tree? Photos are a good way to start, and the estimate form takes up to five of them, but they do not replace a visit. A certified arborist assesses every job before Read the answer](https://battleborntreeservice.com/faq/estimates-and-scheduling/can-i-send-photos-instead-of-an-estimate-visit/)[### What should I do before the tree crew arrives? Move cars, patio furniture and anything breakable out of the work area, and mark anything buried, such as sprinkler heads and lines. Then tell the office about Read the answer](https://battleborntreeservice.com/faq/estimates-and-scheduling/what-to-do-before-the-tree-crew-arrives/)