---
title: What to Have Ready When You Call About a Fallen Tree
url: https://battleborntreeservice.com/faq/emergencies-and-storms/what-to-have-ready-when-you-call/
business: Battle Born Tree Service
address: 6301 US Highway 50 East, Carson City, NV 89701
phone: 775.232.8243
hours: Office Monday-Friday 8:30 am-5:00 pm; phones answered seven days a week; 24-hour emergency service
credentials: ISA Certified Arborist WE-11728A on staff; Nevada Business License # 20131580674; fully insured
type: Tree service (removal, crane work, pruning, stump grinding, defensible space, snow removal, firewood)
---

- [Home](https://battleborntreeservice.com/)
- [Questions and answers](https://battleborntreeservice.com/faq/)
- [Emergencies and storms](https://battleborntreeservice.com/faq/emergencies-and-storms/)
- What should I have ready when I call about a fallen tree?

# What should I have ready when I call about a fallen tree?

Have the address, what is down and what it is touching, whether anyone is hurt or a power line is involved, and a phone number that will answer. Complete information is the fastest way to get the right crew and equipment sent.

## The call list

Safety first: call 911 if anyone is hurt, and call NV Energy if a line is involved, before you call us. After that, the office will ask for the following.

- The street address and the nearest cross street or a landmark
- What came down: a whole tree, a large limb, or several trees
- What it is touching: house, garage, fence, car, road, driveway
- Whether a power, phone or cable line is on or near it
- Whether anyone is hurt or in danger
- A cell number that will be answered, and the best way to reach the tree

## Photos help

Take photos from a safe distance, not from under the tree. Show the whole tree and the damage. They help the office judge the equipment, and your insurer will want them. See [a tree fell on my car](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-fell-on-my-car/) for the insurance side.

## What not to expect on the call

We do not quote a price over the phone for storm work or promise an arrival time. Conditions and the number of calls change what is possible. What we can say is that the line is staffed seven days a week, emergency service is available 24 hours a day at [775.232.8243](tel:775.232.8243), and messages are returned within 8 hours.

## After you call

Keep your phone free, keep people away from the tree and wait for the office. Do not cut a loaded limb or climb on a damaged roof. See [should I cut up a fallen tree myself](https://battleborntreeservice.com/faq/emergencies-and-storms/should-i-cut-up-a-fallen-tree-myself/). Our guide [a tree fell on the house](https://battleborntreeservice.com/guides/tree-fell-on-house/) lists the first hour in order.

## If you cannot reach the office

Phones are staffed seven days a week, and if the office manager is not available, calls forward to the owner. If you reach a message box, leave your name, the address and a number, and the message will be returned within 8 hours. Do not wait on voicemail in an emergency; call 911 for injuries and NV Energy for lines, then try the 24-hour line again.

### Sources

- [NV Energy: Tree trimming near power lines](https://www.nvenergy.com/tree) (read October 17, 2026)

### Talk to the office

[775.232.8243](tel:775.232.8243)

| Monday to Friday | 8:30 am - 5:00 pm |
|---|---|
| Saturday and Sunday | Office closed, phones answered |

Phones answered seven days a week. 24-hour emergency service.

[Free estimate](#quote)

### Keep reading

- [Emergencies and storms questions](https://battleborntreeservice.com/faq/emergencies-and-storms/)
- [Emergency tree service and storm clean-up](https://battleborntreeservice.com/tree-services/emergency-tree-service/)
- [A tree fell on the house: first hour checklist](https://battleborntreeservice.com/guides/tree-fell-on-house/)
- [A tree fell on my car. What should I do?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-fell-on-my-car/)

### All emergencies and storms questions

- [Emergencies and storms questions](https://battleborntreeservice.com/faq/emergencies-and-storms/)

## Next emergencies and storms questions people ask

[Do existing customers get priority after a storm?](https://battleborntreeservice.com/faq/emergencies-and-storms/do-existing-customers-get-priority-after-a-storm/) [A tree is on a power line. What do I do?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-is-on-a-power-line-what-do-i-do/) [Can you clear a road or driveway blocked by a fallen tree?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-is-blocking-my-road-or-driveway/) [A tree fell on my car. What should I do?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-fell-on-my-car/) [Should I cut up a fallen tree myself?](https://battleborntreeservice.com/faq/emergencies-and-storms/should-i-cut-up-a-fallen-tree-myself/)

[Previous question: Can you clear a road or driveway blocked by a fallen tree?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-is-blocking-my-road-or-driveway/) [Next question: A tree fell on my car. What should I do?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-fell-on-my-car/)