--- title: Do Existing Customers Get Priority After a Storm? url: https://battleborntreeservice.com/faq/emergencies-and-storms/do-existing-customers-get-priority-after-a-storm/ business: Battle Born Tree Service address: 6301 US Highway 50 East, Carson City, NV 89701 phone: 775.232.8243 hours: Office Monday-Friday 8:30 am-5:00 pm; phones answered seven days a week; 24-hour emergency service credentials: ISA Certified Arborist WE-11728A on staff; Nevada Business License # 20131580674; fully insured type: Tree service (removal, crane work, pruning, stump grinding, defensible space, snow removal, firewood) --- - [Home](https://battleborntreeservice.com/) - [Questions and answers](https://battleborntreeservice.com/faq/) - [Emergencies and storms](https://battleborntreeservice.com/faq/emergencies-and-storms/) - Do existing customers get priority after a storm? # Do existing customers get priority after a storm? Yes. After severe storms our priority is responding to existing clients, but we are equipped to serve anyone in need. If you are not yet a customer, call anyway. ## What the policy is It is the same line we give on our own FAQ: existing clients come first after severe storms, and anyone in need can still be served. A storm that brings down trees across a valley produces many calls at once, and no tree company can reach all of them together. Having an existing relationship moves you earlier in the order. It does not guarantee a time. ## What we do not promise We do not promise an arrival time, because conditions, the number of calls and your location all change it. What we can say is that the phone line is staffed seven days a week and emergency service is available 24 hours a day at [775.232.8243](tel:775.232.8243). Messages are returned within 8 hours. See [the emergencies and storms questions](https://battleborntreeservice.com/faq/emergencies-and-storms/) for the rest. ## If you are not yet a customer Call. Describe the situation clearly, including what is down, what it is touching and whether anyone is hurt. Then keep your phone line free, because the office may call back. Be patient on a busy day. A call from a new customer after a storm is a normal call for us. ## Safety does not wait for a crew While you wait, keep everyone away from the tree. Call 911 if anyone is hurt. If a power line is involved, stay away and call NV Energy before anything else. Do not cut a loaded limb yourself; see [should I cut up a fallen tree myself](https://battleborntreeservice.com/faq/emergencies-and-storms/should-i-cut-up-a-fallen-tree-myself/). To make the first call quick, read [what to have ready when you call](https://battleborntreeservice.com/faq/emergencies-and-storms/what-to-have-ready-when-you-call/). ## Preparing before the storm Having your trees looked at in calm weather is the best preparation; storm priority goes to existing clients. A free estimate and a plan for the trees near your house mean the worst limbs can be dealt with before anything breaks. We do not promise a time. See [arborist consultation](https://battleborntreeservice.com/tree-services/arborist-consultation/) and [preparing trees for downslope winds](https://battleborntreeservice.com/guides/washoe-zephyr-wind-tree-prep/). ### Sources - [NV Energy: Tree trimming near power lines](https://www.nvenergy.com/tree) (read October 17, 2026) ### Talk to the office [775.232.8243](tel:775.232.8243) | Monday to Friday | 8:30 am - 5:00 pm | |---|---| | Saturday and Sunday | Office closed, phones answered | Phones answered seven days a week. 24-hour emergency service. [Free estimate](#quote) ### Keep reading - [Emergencies and storms questions](https://battleborntreeservice.com/faq/emergencies-and-storms/) - [Emergency tree service and storm clean-up](https://battleborntreeservice.com/tree-services/emergency-tree-service/) - [What should I have ready when I call about a fallen tree?](https://battleborntreeservice.com/faq/emergencies-and-storms/what-to-have-ready-when-you-call/) - [Tree service for homeowners](https://battleborntreeservice.com/who-we-serve/homeowners/) ### Terms on this page [Arborist](https://battleborntreeservice.com/glossary/arborist/) [The full glossary](https://battleborntreeservice.com/glossary/) ### All emergencies and storms questions - [Emergencies and storms questions](https://battleborntreeservice.com/faq/emergencies-and-storms/) ## Other emergencies and storms questions answered [Should I cut up a fallen tree myself?](https://battleborntreeservice.com/faq/emergencies-and-storms/should-i-cut-up-a-fallen-tree-myself/) [A tree is on a power line. What do I do?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-is-on-a-power-line-what-do-i-do/) [Can you clear a road or driveway blocked by a fallen tree?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-is-blocking-my-road-or-driveway/) [What should I have ready when I call about a fallen tree?](https://battleborntreeservice.com/faq/emergencies-and-storms/what-to-have-ready-when-you-call/) [A tree fell on my car. What should I do?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-fell-on-my-car/) [Next question: A tree is on a power line. What do I do?](https://battleborntreeservice.com/faq/emergencies-and-storms/a-tree-is-on-a-power-line-what-do-i-do/)